How can I pledge?
You can become a backer in just three easy steps: Step 1: Read through the pledge levels and rewards we’re offering in the right sidebar of this page. Step 2: Click the large, green “BACK THIS PROJECT” button to the right of the trailer video at the top of this page. Step 3: Enter your pledge amount, and complete the steps for filling in your information. This process takes just a few seconds! That’s it! It’s really that simple! Thank you for backing!
Soon after the campaign ends, you’ll be given access to our CrowdOx Pledge Manager. The Pledge manager is a website that gives you the opportunity to manage your contribution. You will be able to: choose the language of your game, either the French or the English version, confirm your shipping details (delivery address and phone number) and find out the shipping cost. For the delivery, we will only use the information you provided in your Pledge Manager, NOT the information from your Kickstarter account!
Last updated: August 30, 2022 07:00
Where can I choose the language of the game I will be receiving?
You will be able to choose to receive your game in English or French in the Pledge Manager.
Last updated: August 30, 2022 07:00
Can I pledge $1 and get access to the Pledge Manager?
Yes, the $1 pledge will give you access to the pledge manager. However, this will not help in reaching stretch goals.
Last updated: August 30, 2022 07:00
Will other games be available through the Pledge Manager?
Yes, but game availability will be limited by region.
Last updated: August 30, 2022 07:00
Is this campaign UK custom-friendly?
Yes. We now use a partner located in the UK to deliver UK orders. This helps avoid additional fees on your end.
Last updated: August 30, 2022 07:00
Why is shipping so high for RoW?
Rising shipping costs are affecting us all. Unfortunately, areas outside of our hubs have seen a dramatic increase this year. We’ve subsidized costs to these areas as much as we can and are always looking for more shipping options.
Last updated: August 30, 2022 07:00
Is this EU friendly, and do I need to pay VAT?
For EU backers we’ll ship from France or the UK depending on your location, so it is EU friendly. VAT is not included in the price. EU backers will need to pay VAT which will be collected through the pledge manager.
Last updated: September 20, 2022 09:19
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.